CONTACT US
Bespoke roasting and imports
We can supply either custom brand coffee roasted to order, or any of our existing products ex. HCMC ( Ho Chi Minh City)
If you’re looking to open a new café/restaurant/supermarket or would like to serve/stock Cà Phê VN's finest Vietnamese Coffee at your existing business, just get in touch.
Our Famous Saigon Street Cafe is now available for events/functions throughout the UK
please email: Rob Atthill on
caphevn@aol.com
or feel free to call direct on
(44)07780784696
to discuss wholesale coffee, events or anything else (except cold selling & PPI insurance etc !)
Ca Phe VN is the first coffee business to source, roast and import its own brand coffee from Vietnam to the UK. Trading in London since 2006, founded by Rob Atthill, Ca Phe VN is one of the pioneers of Vietnamese Street Food, and the first to popularise Vietnamese coffee with its Broadway Market 'Sai Gon Street Cafe', still the UK's only dedicated Vietnamese coffee shop with no latte or cappuccino offerings.
Without any existing Vietnamese coffee scene Rob designed his own coffee styles - Viet Mac - dripped espresso with condensed milk served with Lotus green tea; the Long White style Vietnamese coffee for the UK consumer; and his own version of caphe sua da, Iced white coffee. 'Best Cold Drink' British Street Food Awards 2010
Ca Phe VN's coffee is grown in the Central Highlands of Vietnam, sourced from small coffee farms in Dak Lak Province - where premium robusta coffee is grown in optimum red soils up to 700m above sea level ; and Lam Dong Province - premium Arabica and Moka coffees grown at 1100m .
Ca Phe VN blends, roasts and packs its own coffee in Ho Chi Minh City, or SaiGon as it used to be known.
Ngon, the house coffee, is a benchmark Vietnamese coffee style, with caramel, cocoa notes, rich and strong. Versatile and delicious, hot or iced, with condensed or fresh milk or served black.
TERMS & CONDITIONS
1. INFORMATION ABOUT US
www.caphevn.com ("our site") is a site operated by Montealto Foods (R.T Atthill sole trader) ("we", "us", "our").
Registered in the UK: No. 07804343
Registered office and main trading address – Unit 6 Glanwye Business Park, Hay on Wye HR3 5EW
2. APPLICATION OF TERMS
2.1 Subject to any permitted variation, the contract between you and us (the "Contract ") for the sale and purchase of any of our products (the "Products ") shall be on the terms set out in these Terms and Conditions to the exclusion of all other terms and conditions (including any terms or conditions which you may purport to apply under any purchase order, confirmation of order, specification or other document).
2.2 These Terms and Conditions apply to all our on-line sales and any variation to these Terms and Conditions and any representations about the Products shall have no effect unless expressly agreed in writing by us. By placing an order on our site, you acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms and Conditions.
2.3 Each order placed by you through our site shall be deemed to be an offer by you to buy the relevant Products subject to these Terms and Conditions.
3. SERVICE AVAILABILITY
3.1 Our site is only intended for use by people resident in the European Union https://europa.eu/european-union/about-eu/countries_en. We do not accept orders from individuals outside the European Union.
4. YOUR STATUS
4.1 By placing an order through our site, you warrant that:
• 4.1.1 you are legally capable of entering into binding contracts;
• 4.1.2 you are at least 18 years old;
• 4.1.3 you are resident in the European Union
• 4.1.4 you are accessing our site from the European Union and
• 4.1.5 you are agreeing to be bound by these Terms and Conditions.
5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
5.1 Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will only confirm such acceptance to you by sending you an e-mail once your order and payment have been successfully received (the "Order Confirmation"). The Contract will only be formed when we send you the Order Confirmation. The quantity and description of the Products ordered shall be as set out in the Order Confirmation.
6. OUR SITE
6.1. If any Product you have ordered is not available we will contact you with the option of ordering a replacement Product, cancelling your order or waiting until the Product is back in stock.
6.2 We reserve the right to modify, substitute or remove any information on our site without prior notice. Price, Product information and Product availability are all subject to modification from time to time without prior notice.
6.3 All images and text on our site remain the property of Grey Pearl Limited and may not be used without our prior written consent.
7. CONSUMER RIGHTS
7.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy set out in clause 10 below.
7.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
7.3 Your statutory rights are not in any way affected by these Terms and Conditions. In addition, you are also protected under the Consumer Protection (Distance Selling) Regulations 2000 (www.opsi.gov.uk/si/si2000/20002334.html) and the Electronic Commerce (EC Directive) Regulations 2002 (www.opsi.gov.uk/si/si2002/20022013.html).
8. AVAILABILITY AND DELIVERY
8.1 We aim to fulfil your order within 2 working days from the date of the Order Confirmation, unless there are exceptional circumstances. Your order shall be delivered to the address provided at the time your order was placed.
8.2 A delivery charge of £3.00 for all orders under 2kg packed weight to UK addresses including Northern Ireland for RoyalMail delivery
8.3 A delivery charge of £7.50 for all orders over 2kg packed weight to addresses within the UK by designated courier.
8.4 We are only able to deliver to European Union or other overseas addresses by prior arrangement - please contact direct
8.5 Deliveries will only be made between Monday to Friday and between the hours of 9.00am and 5.30pm by a nominated third-party courier on our behalf. We are unable to provide specific delivery times. You must ensure that a responsible person is available to accept delivery as the courier will require a signature for all deliveries. Products cannot be left with any third parties and you will be responsible for any additional delivery charges incurred for failed deliveries.
8.6 If for any reason you fail to accept delivery of any Product when they are ready for delivery, or we are unable to deliver the Product on time because you have not provided the correct delivery address or appropriate instructions, or you have changed the delivery date with our third-party courier, or no-one was there to accept the delivery at the time notified to you:
(a) risk in the Product shall pass to you;
(b) the Product shall be deemed to have been delivered; and
(c) we may store the Product until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
8.7 You must provide at the delivery address and at your expense adequate and appropriate equipment and manual labour for loading the Product.
8.8 Any dates quoted for delivery are intended to be an estimate only and we shall not be liable for any delay in the delivery of Products however incurred. Time for delivery shall not be of the essence. If no delivery date is specified, delivery shall be within a reasonable time.
8.9 On opening the package of chilled or frozen items, customers should take care that the product remains cold and that the ice pad sheets remain at least partially frozen. If the product/s are no longer chilled, or totally defrosted, then the product/s should not be consumed. If this should happen, please contact us within 24 hours of receipt of your order. We cannot take responsibility for any spoiled goods, if you do not inform us withing 24 hours of receipt of delivery.
8.10 You must be available to take delivery on the first attempt. Although you can instruct the courier to leave the package with a neighbour or in a safe place if possible, we cannot guarantee that this will happen and cannot take responsibility for spoiled goods where you have not been in to accept delivery. We cannot take responsibility for chilled or frozen items that have been delivered but left in a safe place but not kept under the correct storage temperature.
8.11 We cannot take responsibility for spoiled goods, if you decide to change the date of delivery of an order that contains chilled or frozen products after you have received your shipping confirmation and the goods are in the possession of our third party courier.
8.12 We can only deliver chilled and frozen products to destinations where a next-day service is available. Unfortunately that means UK Mainland only and excludes certain areas of northern Scotland where only a 2-day service is available (please check with us if in doubt).
9. RISK AND TITLE
9.1 The Products ordered will be at your risk from the time of delivery.
9.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
10. PRICE AND PAYMENT
10.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
10.2 All prices on our site are quoted in GBP (£). The quoted prices are inclusive of VAT. All prices quoted on our site are exclusive of delivery costs, which will be added to the total amount due and calculated in accordance with condition 8.2 above.
10.3 Prices and charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
10.4 Our site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
10.5 Payment for all Products must be by credit or debit cards, which are detailed on our Squarespace site. No handling or administration fees will be charged.
11. OUR REFUNDS POLICY
11.1 If you are unhappy with any products then please contact us directly either by email to caphevn@aol.com or by telephone on 07780784696 during the hours Monday to Friday 9:00am to 5:30pm to discuss the matter. Refunds will be arranged at our discretion.
11.2 Where you cancel a Contract before the Product(s) has been dispatched we will refund the cost of the Product(s) in full and will process the refund due as soon as possible and in any case within 30 days from the date on which you gave notice of your cancellation.
11.3 When you return a Product to us:
• 11.3.1 because you have cancelled the Contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible after we have received the Product in the same condition in which you received it. In this case, we will refund the price of the Product in full, including the cost of sending the Product to you. However, you will be responsible for the cost of returning the Product to us. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you fail to comply with this obligation, and/or the Product when returned to us is not in the same condition as it was when sent to you, we may have a right of action against you for compensation and may withhold part of your refund. You will also be responsible for the possible risk of loss or damage to the Product incurred during the transit back to us. We recommend that you send the Product back to us by recorded delivery and that you have sufficient insurance to cover the value of the Product returned. If the Product fails to be returned to us we cannot refund any payment made.
• 11.3.2 for any other reason (for instance, you claim that the Product is defective), we will examine the returned Product and will notify you of your refund (if any) via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect which we have confirmed will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
11.4 If you receive a Product which you consider is damaged then please contact us directly in order that we may arrange a replacement or refund. We will require a photo of the damaged Product. If possible, please sign for the Products as "DAMAGED ON RECEIPT".
11.5 We can only refund any money due to you using the same method originally used by you to pay for your purchase. Cash or cheque refunds cannot be issued. No handling or administration fee will be charged.
12. OUR LIABILITY
12.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
12.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
12.3 Our total liability for losses you suffer as a result of us breaching any of these Terms and Conditions or any Contract is strictly limited to the purchase price of the Product you purchased.
12.4 This does not include or limit in any way our liability:
• 12.4.1 for death or personal injury caused by our negligence;
• 12.4.2 under section 2(3) of the Consumer Protection Act 1987;
• 12.4.3 for fraud or fraudulent misrepresentation; or
• 12.4.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
12.5 We are not liable for any indirect or consequential losses which happen as a side effect of the main loss or damage, including but not limited to:
• 12.5.1 loss of income or revenue;
• 12.5.2 loss of business;
• 12.5.3 loss of profits or contracts;
• 12.5.4 loss of anticipated savings;
• 12.5.5 loss of data; or
• 12.5.6 waste of management or office time,
however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
12.6 We cannot accept any liability or responsibility for any damage to, or any virus that may affect, your computer or computer equipment from browsing or downloading data, text or images from our site.
12.7 We cannot accept any liability or responsibility for information, views or opinions provided by third parties about, or in relation to, the content and material of our site.
13. SECURITY AND PRIVACY POLICY
13.1 This is a secure, protected site with measures in place to protect consumer and transaction data. Payments are made through the STRIPE PAYMENTS UK systems, with payment and card details sent in an encrypted format. We are not able to access card payment details.
13.2 Any information collected and stored by us is done so lawfully and in accordance with the Data Protection Act 1998.
13.3 Our Privacy Policy can be viewed in full by accessing the following link:
https://wwwcaphevn.com/privacy-policy
14. WRITTEN COMMUNICATIONS
14.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
15. NOTICES
15.1 All notices given by you to us must be given to MONTEALTO FOODS ( RT ATTHILL sole trader at caphevn@aol.com We may give notice at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our site, 24hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
16. TRANSFER OF RIGHTS AND OBLIGATIONS
16.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.
16.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
17. EVENTS OUTSIDE OUR CONTROL
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a "Force Majeure Event").
17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
• 17.2.1 strikes, lock-outs or other industrial action;
• 17.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
• 17.2.3 fire, explosion, storm, flood, severe weather conditions, earthquake, subsidence, epidemic or other natural disaster;
• 17.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
• 17.2.5 impossibility of the use of public or private telecommunications networks; or
• 17.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
18. WAIVER
18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
18.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
18.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.
19. SEVERABILITY
19.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
20. ENTIRE AGREEMENT
20.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
21. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
21.1 We have the right to revise and amend these Terms and Conditions from time to time.
21.2 You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
22. LAW AND JURISDICTION
22.1 Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
PRIVACY POLICY
PRIVACY STATEMENT
This privacy policy sets out how Ca Phe VN use and protect any information that you give Ca Phe VN when you use this website (in accordance with the Data Protection Act 1998). Ca Phe VN is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ca Phe VN may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 July 2016.
WE MAY COLLECT THE FOLLOWING INFORMATION:
Name and job title
Birthday and special occasion days
Contact information including email address
Demographic information such as address, postcode, preferences and interests
Other information relevant to customer surveys and/or offers
Credit/debit card details (These are stored by Stripe Payments UK on our behalf and are therefore subject to World Pay’s Privacy Policy)
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise our menu the website according to your interests.
CHANGES TO PRIVACY POLICY
We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.
SECURITY
The site uses Let's Encrypt SSL Certificate, to ensure a safe and secure shopping experience.
All messages containing credit/debit card details between the site visitor and the server are secured through the Let's Encrypt 256-bit encryption process. Customer and credit/debit card details are retrieved by the secured encrypted link. Our servers are SquareSpace and are being updated with latest operating system upgrades that include the latest security updates.
DAMAGE TO YOUR COMPUTER
Ca Phe VN makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Ca Phe VN shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, we only use your information for Basco purposes and do not pass to any third parties. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@bascofinefoods.com or by selecting the unsubscribe option on every email communication.
Our policy is that we will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third party offers which we think you may find interesting.You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Basco, Unit 427C, Birch Park, Thorp Arch Estate, Wetherby LS23 7FG.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
REGISTERED COMPANY NAME & REGISTERED OFFICE:
Ca Phe VN - Montealto Foods ( RT Atthill t/a sole trader)
Unit 6 Glanwye Business Park
Hay on Wye , HR3 5EW
Wales